At CERiS, our goal is simple: to continue building strong, collaborative relationships with healthcare providers. Please complete this form and your request will be answered by an associate.
Click here if you are a participating provider for Aetna, Humana or Anthem (formerly WellPoint).
CERiS provides an appeal process for all claims on which their review has been utilized. Once an appeal is received, either by post mail or fax, it is logged and submitted to an Appeals Representative for review. The Appeal Representative will review all of the information and documentation submitted with the appeal. If the Appeal Representative determines that the documentation requires the additional review of a medical review professional, the file will be resubmitted to our Medical Review Department for determination.
Once a determination has been made on the file, the Appeals Representative will generate a response with the corresponding documentation to be faxed to the appeal contact. Escalation of the appeal is not solely based upon the request of the provider, but is determined based upon the Appeal Representative’s research of the original determination, as well as, their review of the correspondence and documentation submitted by the provider and/or the provider’s representative.
An appeal can be submitted in writing by post mail or fax. When submitting your appeal, please indicate the charge or charges that you are disputing with supporting documentation for our appeals staff to review. Please also include a contact name, phone number and fax number to whom the appeal response will be sent.
5128 Apache Plume Road
Forth Worth, TX 76109
Fax: (866) 464-0905
Attention: Appeals Department
CERiS utilizes many national billing guidelines and standards during its review of claims for payment. Some of the resources utilized by CERiS include, but not limited to:
As an agent of the payor(s) authorized representative, CERiS has been contracted to review the charges billed by the provider for the services. As such, additional documentation is required to review the services rendered and provide a recommendation to the payor(s) authorized representative accordingly.
No. CERiS is not reviewing for medical necessity.
No. CERiS does not issue any payments or handle any recoupments on any of the claims reviewed.
We do have a team of medical professionals, including Registered Nurses, Certified Surgical Technicians and Professional Medical Coders, with varying backgrounds and specialties, who will review the itemized charges submitted by the provider for payment.
No. The review is not a traditional audit and is more of a claim edit. We are not reviewing the medical charges against the medical records, but rather, we are simply looking at the charges billed against national billing standards, removing any charges that may result in duplicate payment as the result of a billing error, duplicate charge, etc.
At CERiS, our goal is to account for every item charged, for every hospital patient. We pride ourselves on holding our organization, our associates, and facility review process to the highest standards of integrity, objectivity and fair business practices. We understand the unique and sensitive nature of our partnerships and strive to maintain valuable relationships with our providers. Our reputation within the industry is built on fulfilling the payors fiduciary responsibility with trust and professionalism. It is with these two components we approach how we do business with you.
CERiS is a leader in both pre and post pay claim review and repricing, combining clinical expertise and cost containment solutions with nearly 30 years of experience. CERiS offers incremental value, experience, and a sincere dedication to our valued partners, making CERiS a partner of choice.
CERiS is a leader in both pre and post pay claim review and repricing, combining clinical expertise and cost containment solutions with nearly 30 years of experience. CERiS offers incremental value, experience, and a sincere dedication to our valued partners, making CERiS a partner of choice.
CERiS detects and resolves payment issues for health claims. Our team delivers savings through the prevention of improper payments. Our experience and multi-faceted processes makes CERiS the partner of choice for state agencies, commercial health, managed care organizations and third party administrators across the nation.
We are proud to have a community of relationships that spans Medicare/Medicaid entities, commercial health networks and insurers, third party administrators, managed care organizations and state agencies.
When reviewing facility claims, we often work with our partners and entities such as the Centers for Medicare/Medicaid Services (CMS). Working closely with our community, we continue to build an industry standard to clarify billing interpretations and formulate ethical payment practices.
Our comprehensive reviews and detailed insights into facility claims make us a vital partner to large commercial insurance providers and employers who are seeking payment integrity and identifying fraud, waste and abuse (FWA).
At CERiS, our decades of experience with the medical community provide the foundation needed to work with hospitals and healthcare providers. With a national footprint, we maintain a reputation of trust and professionalism in all of our services.
“We have been working with CERiS for multiple years and have enjoyed great working relationships with all of their associates. They are always willing and able to work with us to develop new processes to improve our savings.”
"Overall, from my personal experience implementing this program and then working with them post-go live, they are one of the best (if not the best) vendors I have experience partnering with. They are very responsive and accommodated a number of our requests (which were related to the actual implementation and working with our claims team)."
Join the CERiS team and help us advance our mission of transparency, consistency and efficiency in the world of healthcare. Your contributions matter, and together, we can affect change and positive results.
Contact us today and let us put you on the road to greater accuracy, transparency and profitability. We look forward to putting our expertise to work for you.
Effective Date: January 1, 2020
We refer to the above websites and all related websites as “sites” and to each of them as a “site.” When we refer to “we,” “us,” or “our,” we mean CorVel, or the specific division, subsidiary, or affiliate that operates a site, provides its content, or processes information received through it, each as appropriate and applicable. When we refer to “you” or “your,” we mean the person accessing the site. If the person accessing the site does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.
WHAT INFORMATION WE COLLECT
HOW WE USE YOUR INFORMATION
WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION
HOW TO RESTRICT COOKIES
THIRD-PARTY ADVERTISING AND ANALYTICS
HOW LONG WE RETAIN YOUR INFORMATION
MARKETING AND PROMOTIONAL COMMUNICATIONS
CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE AND RELATED INFORMATION
TABLE OF COOKIES
Business information. We collect your business contact information, such as your full name and your business name, email address, telephone number, address and other work-related information you provide to us in the course of providing our Services to you or your organization.
We take your privacy and the protection of your personal information seriously. We will only store, process and disclose your personal information in accordance with applicable law. We will make it clear when we collect personal information and will explain what we intend to do with it. We do our best to protect your privacy through the appropriate use of information security measures.
CorVel may collect different information from or about you depending on the manner in which you use our sites or Services. The following examples are provided to help you better understand the information we may collect through your use of the sites or in the course of us providing our Services.
For Individuals: We may collect, use, store and transfer different kinds of personal information about you, which we have grouped together as follows:
Identity Information includes first name, middle initial, last name, date of birth, gender, race, Social Security number, driver’s license number, tax identification number, marital status, signature.
Contact Information includes personal mailing address, email address, telephone number.
Medical Information includes medical condition, psychological trends, disabilities, behavioral information, aptitudes, hospital reports, physical characteristics/description, sleep and exercise information, injury information.
Insurance Information includes health insurance number, policy/plan information, Health Insurance Claim Number/Medicare Beneficiary Identifier.
Social Media Information includes a search of your social media accounts.
Employment Information includes work history and military or veteran status.
Biometric Information includes gait patterns or rhythms, voice recordings.
Financial Information includes bank account information and payment card details.
Technical Information includes internet protocol (IP) address, geolocation. your login data, time zone setting and location (geocodes), auth0 logs, pages visited, pages viewed, events and page loads, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Information includes your username and password, your preferences.
Usage Information includes information about how you use our website, products and services.
You may access our sites through third-party platforms, such as Facebook. If you use our sites on or through a third-party platform, including via any mobile and/or other Internet connected devices (“Wireless Devices”), or click on third-party links, the collection, use, and disclosure of your information and your use of the sites will also be subject to the privacy policies and other terms of such third parties or third-party platforms. You should review such privacy policies, terms and other agreements.
When you access CorVel’s sites, we automatically collect certain information. This information may include without limitation: (a) technical information about your computer or Wireless Device, such as your IP address, geolocation information, device type, operating system type and version, unique device ID, browser, browser language, domain and other systems information or platform types (collectively “Technical Information”); and (b) usage statistics about your interaction with CorVel’s sites, including pages accessed, referring website address(es) time spent on pages, pages visited, search queries, click data, date and time and other information regarding your use of CorVel’s sites (collectively “Usage Information”).
We may use information about you for a number of purposes, including:
Providing CorVel’s Services, including completing the transaction for which the personal information was collected, such as processing your claims;
Facilitating medical care and payment of medical claims, including enrolling individuals in Medicare services;
Performing our contractual obligations with our customers;
Maintaining and improving our Services, including performing safety and quality controls of the Services;
Developing new products and Services;
Delivering the information and support you request;
Improving, personalizing and facilitating your use of our Services; and
Responding to questions or concerns; and
Sending you information we think you may find useful or which you have requested from us about our Services.
Enforcing our Terms of Service or other applicable agreements or policies;
Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process;
Fulfilling any other purpose disclosed to you in connection with our Services; and
Contacting you to resolve disputes and provide assistance with our Services.
Marketing of our Services; and
Communicating with you about opportunities, products and services offered by us and select partners.
If we send you marketing emails, each email will contain instructions permitting you to “opt out” of receiving future marketing or other communications.
If we obtain any personal information from you we will not sell it to third parties, nor will we allow third parties with whom we share your personal information to sell it.
Measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Services.
For any other purpose disclosed to you in connection with our Services from time to time.
We do not sell your personal information to third parties. CorVel does not sell the personal information of minors under sixteen (16) years of age.
We may share your information with third parties at various stages of processing your claims, including with healthcare providers who provide independent medical examinations, insurance carriers, legal counsel, your employer, medical equipment companies, claims adjusters, companies that structure settlements/annuities and determine lifespans and state and other government agencies;
We may share your information with third parties, such as the Centers for Medicare and Medicaid Services, for purposes of mandatory reporting;
We may share your information with third parties for purposes of monitoring individuals throughout the claims process; and
We may share your information with third-party companies that perform services on our behalf, including for payment processing, data analysis, marketing services, advertising services, email and hosting services, and customer services and support. These service providers may access your personal information and may only use it as directed by us for the purpose of our requested service.
We require all third parties to respect the security of your personal information. We do not allow our third-party service providers to use your personal information for their own purposes and they are only permitted to process your personal information in accordance with our instructions.
CorVel may disclose all or part of your personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating any agreement with CorVel, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our sites, or anyone else that could be harmed by such activities. We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process or other law enforcement measures. CorVel may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims, and for administrative and other purposes that we deem necessary to maintain, service and improve our Services.
We use third-party analytics such as Google Analytics to help understand your usage of our sites and to improve our Services.
We may disclose or use aggregated, anonymized or de-identified information for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual. Although such information may be derived from your personal information, it can no longer directly or indirectly reveal your identity.
Like many online platforms, CorVel and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable CorVel to understand how users interact with the sites and Services. CorVel and its analytics vendors may tie the information gathered by these means to the identity of users.
Cookies are small text files placed on a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about user activities. CorVel uses both session cookies and persistent cookies.
Session cookies are used to identify a particular visit to CorVel’s sites and collect information about your interaction with the sites. These cookies expire after a short time or when the user closes their web browser after using the sites. CorVel uses these cookies to identify a user during a single browsing session, such as when you log into the sites. This helps CorVel improve the sites and Services as well as improve the users’ browsing experience.
A persistent cookie will remain on a user’s device for a set period of time specified in the cookie. CorVel uses these cookies to identify and recognize a specific user over a longer period of time. They allow CorVel to:
analyze the usage of the sites (e.g. what links users click on) in order to improve our offering;
test different versions of the sites to see which particular features or content users prefer to optimize the sites;
provide a more personalized experience to users with more relevant content and course recommendations; and
allow users to more easily log in to use the sites and Services.
Examples of persistent cookies include: (i) preferences cookies to remember information about a user’s browser and settings preferences, such as preferred language – preference cookies make a user’s experience more functional and customized, (ii) authentication and security cookies to enable a user to log in or stay logged in to access the sites and Services, to protect user accounts against fraudulent log-ins by others and to help detect and protect against abuse or unauthorized usage of user accounts and (iii) functional cookies to make the experience of using the sites and Services better, like remembering the sound volume level selected by the user.
CorVel uses tracking technology to: (i) determine if a certain page was visited or whether an email sent by CorVel was opened or clicked on by a user; and (ii) to customize the experience of individual users by recommending specific content.
We also use clear gifs in HTML-based emails sent to our users to track which emails are opened and clicked on by recipients. We may use the information we obtain from the cookie in the administration of the sites, to improve the usability of the sites and for marketing purposes. We may also use that information to recognize your computer when you visit our sites, and to personalize our sites for you.
Cookies and information captured through our sites are stored for a certain retention period, however you can eliminate these cookies any time before the expiration date. Below is our
You can adjust the settings in your browser in order to restrict or block cookies that are set by the sites (or any other website on the Internet). Your browser may include information on how to adjust your settings. Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers. This site also explains how to delete cookies from your computer.
You can control and delete these cookies through your browser settings through the following:
Microsoft Internet Explorer
Safari for iOS (iPhone and iPad)
Chrome for Android
Or you can also use the following cookie management and disposal tool from Google Analytics by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout.
Please be aware that restricting cookies may impact the functionality of the Services. Most browsers allow you to refuse to accept cookies. Additional general information about cookies, including how to be notified about the placement of new cookies and how to disable cookies, can be found at www.allaboutcookies.org.
For instance, information collected through Google Analytics is shared with Google and its partners who may combine it with other information you provided to them or they collected from your use of their services. This information is stored in Google’s servers according to their privacy practices.
We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing. If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information. CorVel is not responsible for how these third-party websites may use information collected from or about you.
We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our document retention policy. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. This allows the specific information collected (name, email, address, phone number, etc.) to become anonymous, but allows CorVel to keep the transaction or engagement data. For example, CorVel will not be able to tell if John Smith registered for an event, but we will be able to tell that a person registered for an event and maintain headcount and transactional history. This will allow CorVel to maintain a level of information that helps us develop and improve our sites and Services.
You may opt-out of receiving marketing and promotional messages from CorVel, if those messages are powered by CorVel, by following the instructions in those messages. If you decide
to opt-out, you will still receive non-promotional communications relevant to your use of our Services.
The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the sites. If you are under the age of 18 and have already provided personal information through the sites, please have your parent or guardian contact us immediately using the information provided under CONTACT US so that we can remove such information from our files.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you both at our own premises and with the assistance of third-party service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please feel free to contact us directly using the information provided under CONTACT US. To ensure that our employees comply with our privacy policies, we have developed a training program that provides all employees with the tools and knowledge to protect your personal information in all aspects of their work. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
The California Consumer Privacy Act (“CCPA”) permits residents of California to have the following additional rights. For more information, or if you have questions, you can contact us using the information provided under CONTACT US. For your protection, CorVel is required to collect certain information from you to verify your identity before we respond to any request submitted by you. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by CorVel for its files.
California residents have the right to request that CorVel disclose what personal information CorVel collects, uses and discloses about them. The general categories of personal information CorVel collects about California residents are listed above under WHAT INFORMATION WE COLLECT. If you are a California resident and would like to request the specific personal information that CorVel collects, uses and discloses about you, please complete this REQUEST
FORM and send it to CorVel using the information provided under CONTACT US or contact CorVel at this toll-free number.
California residents have the right to request that CorVel delete the personal information CorVel maintains about them. CorVel will make every effort to comply with California residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted. If you are a California resident and would like to request the deletion of your personal information, please complete this REQUEST FORM and send it to CorVel using the information provided under CONTACT US or contact CorVel at this toll-free number. To verify any request to delete personal information, you will be required to provide the information contained in the request form. Failure to do so could result in CorVel’s inability to comply with your request.
Under the CCPA, California residents have the right not to receive discriminatory treatment by CorVel for the exercise of their privacy rights. However, the exercise of certain privacy rights by California residents will make it so that CorVel is no longer able to provide those residents with certain services. For example, if, at the request of a California resident, CorVel deletes all of the California resident’s personal information that it maintains, CorVel will no longer be able to send marketing communications to that California resident.
California residents can designate an authorized agent to make requests under the CCPA related to the residents’ personal information. CorVel can deny any request made by an agent who does not submit proof that he or she has been authorized by the California resident to act on the California resident’s behalf. For more information on submitting a request on behalf of a California resident as an authorized agent, you can contact us using the information provided under CONTACT US.
Attention: Privacy Officer
111 SW Fifth Ave., Suite 200
Portland, OR 97204
Toll-Free Number: 855-872-6674
The Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the European Union General Data Protection Regulation (“GDPR”) impose requirements regarding the collection, use, and disclosure of personal data in relation to our commercial activities, as does private-sector privacy legislation in their local jurisdictions, provinces and territories.
In this International Policy, personal data is as defined by applicable European Union and Canadian law. It generally means any information about an identifiable individual. It may include your name, age, mailing address, residential phone number, or e-mail address, personal history (including financial and credit information, personal health information, billing history, personal family and relationship matters, and penal or criminal information), personal information related to corporate involvements, work experience (past and present), discipline, income and benefits, medical records, tax records and security clearances.
We collect personal data from the site(s), as well as through correspondence, faxes, live chats, e-mails, telephone inquiries, web forms, and other means of communication. We collect such information when we provide publication services, digital services and other lawful purposes.
We (and our affiliates and authorized service providers) may collect, store and use the information discussed above in WHAT INFORMATION WE COLLECT.
We also may collect information about your computer and your visits to the site(s) such as your IP address, geographical location, browser type, domain names, referring website addresses, access times, length of visit and number of page views. We may use this information in the administration of the site(s), to improve the usability of the site(s), to provide better service, to send you newsletters, updates, marketing communications, and other information or that may be of interest to you. We also use outside services such Google Analytics to gather data about visitors to our site(s). We may sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, usage and related information.
We often collect personal data from you or from third-parties and as agents on behalf of third parties, where we have obtained the requisite consent to do so or as otherwise permitted by law. Third parties include, as examples, organizations for whom we provide services to you or on your behalf, and organizations that perform outsourcing and other services for us (such as payment processors, warranty and other service organizations, and systems development and maintenance organizations).
Where we are the Data Controller with regard to that data you may exercise your rights as data subject, including the right to object to the processing of your personal data when it is processed based on legitimate interests as provided in this International Policy below.
As a general matter, we collect your personal data primarily to provide services to our customers, for administrative or management requirements and to enhance our relationship with customers.
CorVel collects and uses your personal data to operate its site(s) and deliver the Services you have requested.
CorVel may also use your personal data to inform you of other products or services available from CorVel and its affiliates.
CorVel does not sell, rent or lease its customer lists to third-parties.
CorVel may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal data (e-mail, name, address, telephone number) is not transferred to the third-party. CorVel may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third-parties are prohibited from using your personal data except to provide services to you, and they are required to maintain the confidentiality of your data.
CorVel may keep track of the websites and pages our users visit within CorVel, in order to determine what Services are the most popular. This data is used to deliver customized content and advertising within CorVel to customers whose behavior indicates that they are interested in a particular subject area.
CorVel will disclose your personal data, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CorVel or the site; (b) protect and defend the rights or property of CorVel; and, (c) act under exigent circumstances to protect the personal safety of users of CorVel, or the public.
We rely on the following legal grounds to process your personal data, namely:
a) Performance of a contract – We may need to collect and use your personal data to enter into a contract or to perform a contract that you or your company has with us.
b) Consent – Where required by applicable laws, we will rely on your consent for collecting your personal data.
We will only process personal data for a specific purpose or for any other purposes specifically permitted by applicable data protection legislation.
Except when otherwise permitted by law, we obtain the requisite consent prior to collecting and, in any case, prior to using or disclosing your personal data for any purpose. You may provide your consent to us orally, in writing, by electronic communication or any other means reasonably capable of conveying your consent. We will obtain your express consent if we collect, use or disclose sensitive personal data in our capacity as a data controller. We may also share data with third-party partners for whom you have given us consent. Your consent may also be intrinsic to the circumstances such as in the case where you have already provided personal data to us and you maintain your relationship with us or where you provide our representatives with your phone number so that we can contact you. Except when otherwise permitted by law, we will only use the data for the purpose for which it was given. From time to time, we may collect, utilize or disclose your personal data based on your consent and as otherwise permitted by law.
When your consent is required, you may withdraw your consent at any time (unless withdrawing the consent would frustrate the performance of legal obligations) upon providing to us a 30-day notice. However, the withdrawal of your consent may adversely affect our ability to provide Services to you and to maintain our relationship.
We remain responsible for all personal data communicated to third parties for processing. As such, we ensure that third-parties that are engaged to provide products or services on our behalf and are provided with personal data are required to observe the intent of this International Policy by having comparable levels of security protection or, when required, by assuring us (through a confidentiality agreement) that they will not use or disclosure the personal data for any purpose other than the purpose for which the personal data was communicated.
We only collect the personal data necessary to fulfill the purposes identified to you prior to or at the time of collection, or any other reasonable and legitimate purposes or as required by law.
We do not use or disclose your personal data, except for the purposes for which it was collected, or new purposes to which you have consented, or as required or otherwise permitted by applicable law.
We do not, as a condition of providing services to you or on your behalf, or as an administrative or management requirement, require consent to the collection, use or disclosure of personal data beyond what is reasonably required for such purposes, or to comply with our obligations under applicable law.
We may keep a record of your personal data, including correspondence or comments, in a file specific to you. We will utilize, disclose, or retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and for legal or business requirements. We have established minimum and maximum retention periods and procedures for maintaining and destroying your personal data. When personal data is retained to make a decision about you, we will retain such information for the period required in order to comply with our internal data retention policies.
Subject to the exceptions provided by the applicable law, we will make available to you any of your personal data that we have collected, utilized or disclosed, upon your written request. We will make such information available to you in a form that is generally understandable, including explaining any abbreviations or codes and using an alternative format, if required. If you are located in the European Economic Area (“EEA”), the GDPR provides you the rights of access, rectification, erasure, restriction, objection or portability in line with the type of services being provided. Simply send your request, using the Request Form provided, to the Privacy Officer listed below. Please be as specific as possible in your request so that we can meet the applicable time lines. REQUEST FORM
If you are located in the EEA, you also have the right to lodge a complaint to your Supervisory Authority.
We will make every reasonable effort to respond to each of your written requests not later than 30 days after receipt of such requests. When applicable, we will advise you in writing if we cannot meet your requests within this time limit. When applicable, you have the right to make a complaint to the appropriate supervisory authority with respect to this time limit.
We expect to be able to respond to your request without charge as a general matter. However, we reserve the right to collect a reasonable charge when you request the transcription, reproduction or transmission of such information. We will notify you, following your request for transcription, reproduction or transmission of the appropriate amount that will be charged. You will then have the opportunity to withdraw your request.
We may require that you provide to us sufficient information to identify yourself before we provide information about the existence, use or disclosure of your personal data in our possession. Any such information shall be used only for this purpose.
We respect your privacy and give you an opportunity to opt-out of receiving certain information. Users may opt-out of using the instructions located in e-mails sent by CorVel or by contacting us using the information under Contact.
We will use reasonable efforts to ensure that your personal data is kept as accurate, complete and up-to-date as possible. We will not routinely update your personal data, unless such a process is necessary. In order to help us maintain and ensure that your personal data is accurate and up to date, you must inform us, without delay, of any change in the data you provided to us.
You can at any time, challenge the accuracy or completeness of the personal data we have about you, subject to the exceptions provided by applicable law. If you demonstrate that the personal data we have on you is inaccurate or incomplete, we will amend the personal data as required. Where appropriate, we will transmit the amended data to third parties to whom we have communicated your personal data.
We use security safeguards appropriate to the sensitivity of personal data to protect it from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. These safeguards include physical measures, such as restricted access to offices and equipment, organizational measures, such as security clearances and publishing this policy to appropriate personnel with instructions to act in accordance with its principles (for example, limiting access on a “need to know” basis), and technological measures, such as the use of passwords and/or encryption.
Please direct all complaints or other inquiries regarding personal information, the General Policy, or the International Policy to our Privacy Manager as follows.
111 SW Fifth Ave., Suite 200
Portland, OR 97204
Type of Cookie and Purpose
This cookie allows proper handling & routing of the website request from the host.
These cookies allow us to measure the number of Visits to the website and hence understand the Customer’s website experience and segment visitors who are new to the site from those who are returning. This cookie tracks the visitors’ behavior such as visits and interactions with the site. The information collected is used for analytical and advertising purposes.
This cookie is used by Google to understand visitors’ prior web activity.
CERiS owns a number of different trademarks and service marks, including words, logos, icons, and its website design. The following is a non-exhaustive list of CERiS marks, most of which are registered in the United States. The absence of a mark from this list does not constitute a waiver of CERiS rights to that designator of source.
CERIS AND DESIGN
ACCESSIBILITY STATEMENT FOR CORVEL
CorVel works to make its websites accessible to all individuals, including those with disabilities. If you are having difficulty accessing one of our websites, please contact us using the below contact information. We will work to provide our products and services to you through alternative means.
Mail or In Person:
2010 Main Street
Irvine, CA 92614