FAQs About Our Process & Services for Healthcare Providers

Call to speak with one of our associates.

844-868-0058

Call to speak with one of our associates.

Customer Service

At CERiS, our goal is simple: to continue building strong, collaborative relationships with healthcare providers. Please complete this form and your request will be answered by an associate.

Click here if you are a participating provider for Aetna, Humana or Anthem (formerly WellPoint).

Please note that by providing your information it is being transferred to, stored or processed in the United States, where our data center and servers are located and operated. See our Privacy Policy and Cookies Policy. To submit an informational request, please contact us at PrivacyInquiry@corvel.com‌‌.

If you are a provider for Aetna, Anthem or Humana, please call them directly for assistance.

Aetna

HMO (800) 624-0756
TRD (800) 632-3862

Anthem (formerly WellPoint)

Call the phone number indicated on the member's insurance card.

Humana

Customer Service (800) 438-7885

FAQs

Learn more about our process.

What is the process for Appeals?

CERiS provides an appeal process for all claims on which their review has been utilized. Once an appeal is received, either by post mail or fax, it is logged and submitted to an Appeals Representative for review. The Appeal Representative will review all of the information and documentation submitted with the appeal. If the Appeal Representative determines that the documentation requires the additional review of a medical review professional, the file will be resubmitted to our Medical Review Department for determination.

Once a determination has been made on the file, the Appeals Representative will generate a response with the corresponding documentation to be faxed to the appeal contact. Escalation of the appeal is not solely based upon the request of the provider, but is determined based upon the Appeal Representative’s research of the original determination, as well as, their review of the correspondence and documentation submitted by the provider and/or the provider’s representative.

How are Appeals submitted to CERiS?

An appeal can be submitted in writing by post mail or fax. When submitting your appeal, please indicate the charge or charges that you are disputing with supporting documentation for our appeals staff to review. Please also include a contact name, phone number and fax number to whom the appeal response will be sent.

Mailing Address:

CERiS

5128 Apache Plume Road

Forth Worth, TX 76109

Fax: (866) 464-0905

Attention: Appeals Department

What are the CERiS reductions based upon?

CERiS utilizes many national billing guidelines and standards during its review of claims for payment. Some of the resources utilized by CERiS include, but not limited to:

US Code
The Social Security Act
Code of Federal Regulations (CFR)
CMS Publications, including: Benefit Policy; Basic Coverage Rules (Pub. 100-02); National Coverage Determinations (Pub. 100-03); Claims Processing (Pub. 100-04); State Operations Manual (Pub. 100-07); Program Integrity (Pub. 100-08); One-Time Special Notification (Pub. 100-20); Managed Care (Pub. 100-16); Intermediary (Pub. 13); Carrier (Pub. 14); Provider Reimbursement (Pub. 15); Hospital (Pub. 10); CMS Transmittals ; Medical Learning Network (MLN) Matters; Medical Learning Network (MLN) Matters – Special Editions
Office of Inspector General (OIG) Publications
National Coverage Determinations
Local Coverage Determinations
Medicaid Publications
Medicare Administrative Contractor (MAC) Publications
Fiscal Intermediary (FI) Publications
Provider Reimbursement Review Board (PRRB) Publications/Opinions
Healthcare Payor Policy
Information regarding generally accepted claims/billing/payment practices
National Uniform Billing Committee (NUBC) Publications

Why is CERiS requesting an Itemized Bill?

As an agent of the payor(s) authorized representative, CERiS has been contracted to review the charges billed by the provider for the services. As such, additional documentation is required to review the services rendered and provide a recommendation to the payor(s) authorized representative accordingly.

Does CERiS review for medical necessity?

No. CERiS is not reviewing for medical necessity.

Does CERiS issue any payments on the claim or perform any recoupments?

No. CERiS does not issue any payments or handle any recoupments on any of the claims reviewed.

Does a nurse or medical professional actually review the claim?

We do have a team of medical professionals, including Registered Nurses, Certified Surgical Technicians and Professional Medical Coders, with varying backgrounds and specialties, who will review the itemized charges submitted by the provider for payment.

Is the CERiS review an audit?

No. The review is not a traditional audit and is more of a claim edit. We are not reviewing the medical charges against the medical records, but rather, we are simply looking at the charges billed against national billing standards, removing any charges that may result in duplicate payment as the result of a billing error, duplicate charge, etc.

Our Purpose

At CERiS, our goal is to account for every item charged, for every hospital patient. We pride ourselves on holding our organization, our associates, and facility review process to the highest standards of integrity, objectivity and fair business practices. We understand the unique and sensitive nature of our partnerships and strive to maintain valuable relationships with our providers. Our reputation within the industry is built on fulfilling the payors fiduciary responsibility with trust and professionalism. It is with these two components we approach how we do business with you.

CERiS offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments.

Watch the Video

Solutions

CERiS detects and resolves payment issues for health claims. Our teams deliver savings through the prevention of improper payments. Our experience and multi-faceted processes makes CERiS the partner of choice for state agencies, commercial health, managed care organizations and third party administrators across the nation.

Itemization Review

Our solution performs a clinical review and comparative analysis of itemized billing statements against national and client payment standards. Our comprehensive forensic solution reviews charge utilization, appropriateness of charges, and billing behavior, to verify proper payment for claims.

Accuracy and Validation

Itemization Review
Facility Repricing
Contract and Policy Applications
Implant Review
Primary Payor Cost Avoidance

The Database

Our Universal Chargemaster contains billions of charge items from over 97% of the nation's hospitals. This helps ensure accuracy and objectivity of each claim review.

Virtual Thesaurus

The Universal Chargemaster is a virtual thesaurus of hospital billing terms, codes and abbreviations. This drives review objectivity for reference data and provides guidance for hospital billing behaviors.

See it in action

The Universal Chargemaster database matches line item descriptions and provides transparent defensibility of itemization adjustments.

Results

Our numbers speak for themselves.

In Network Claims Adjustments

35%

Out of Network Claims Adjustments

62%

Implant Claims Savings

Additional Solutions

Beyond our itemization review, CERiS offers a complete array of services for in and out of network claims.

Facility Repricing

CERiS provides comprehensive solutions for out of network claims. We help ensure claims accuracy by providing clinical reviews, while repricing to a range of methodologies that include reasonable and customary, reference based pricing, or a mix based on your needs.

Implant Repricing

These claims are clinically reviewed and referenced to our premier database that contains all manufacturer implant device invoice data from across the country. This information is used to determine average cost and reasonable account reimbursement.

Negotiations

Our team of professionals has extensive legal, finance and healthcare experience and utilizes our average charge and cost databases for negotiations. We leverage our strong relationships with the provider community to achieve high acceptance, while averaging 25-45% in reductions on 50% of claims processed.

Professional Claim Review

Over 80% of medical claims contain incorrectly coded charges on professional fees such as services not administered, multiple billing for the same services, unbundling of global charges and coding errors. CERiS provides a clinical review and validation of medical claims for professional charges. Our clinical experts examine the course of care to identify gaps by cross checking the care provided and the billed charges.

See all case studies

Testimonials

Our clients share their stories.

“Our shared goal is to treat medical providers fairly while we identify errors and duplicate charges. CERiS has the only true itemization review that we have seen that does both."

—National Carrier Client

“We have been working with CERiS for multiple years and have enjoyed great working relationships with all of their associates. They are always willing and able to work with us to develop new processes to improve our savings.”

—Multi-State Carrier Client

We are proud to have a community of relationships that spans Medicare/Medicaid entities, commercial health networks and insurers, third party administrators, managed care organizations and state agencies.

Our Community Government

When reviewing facility claims, we often work with our partners and entities such as the Centers for Medicare/Medicaid Services (CMS). Working closely with our community, we continue to build an industry standard to clarify billing interpretations and formulate ethical payment practices.

Payors/Employers

Our comprehensive reviews and detailed insights into facility claims make us a vital partner to large commercial insurance providers and employers who are seeking payment integrity and identifying fraud, waste and abuse (FWA).

Medical Community

At CERiS, our decades of experience with the medical community provide the foundation needed to work with hospitals and healthcare providers. With a national footprint, we maintain a reputation of trust and professionalism in all of our services.

Work with us

Join the CERiS team and help us advance our mission of transparency, consistency and efficiency in the world of healthcare. Your contributions matter, and together, we can affect change and positive results.

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Contact Us

We are here to help.

Contact us today and let us put you on the road to greater accuracy, transparency and profitability. We look forward to putting our expertise to work for you.

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Terms of Use

Code of Ethics and Conduct

I. INTRODUCTION AND GENERAL POLICY

CorVel Corporation is committed to the highest standards of legal and ethical business conduct, and seeks to foster an environment of awareness where the prompt reporting of any unethical or illegal behavior, or any violations of our corporate policies, is protected, encouraged and dealt with fairly. Ethical conduct is an inherent obligation of our directors, officers and employees and, in furtherance of our commitment, we have adopted a Code of Ethics and Conduct to promote the high standards of ethical conduct we value.

This Code does not cover every issue that may arise, but is intended to provide a basic summary of the legal, ethical and regulatory principles that should guide the conduct of all our directors, officers and employees. We encourage our directors, officers and employees to read all of our other policies in conjunction with this Code to gain a full understanding of their responsibilities.

We expect all of our directors, officers and employees at every level to conduct themselves in strict compliance with all legal and ethical obligations, and to avoid even the appearance of improper behavior. Our philosophy can be implemented only if our directors, officers and employees recognize their responsibility to treat everyone in an honest and fair manner.

We also expect each of our directors, officers and employees to read and become familiar with the ethical standards described in this Code and to affirm his or her agreement to adhere to these standards by signing the Compliance Certificate which has been provided. Compliance with this Code and high standards of ethical business conduct is mandatory for every director, officer and employee. Accordingly, a director's, officer's or employee's failure to fulfill his or her responsibilities under this Code may result in disciplinary action, up to and possibly including immediate termination.

This Code requires at a minimum:

Honest, prudent and ethical conduct, including the ethical handling of actual or apparent conflicts of interest between personal and professional relationships;

Full, fair, accurate, timely and understandable disclosures in reports and documents that we file with, or submit to, the Securities and Exchange Commission and in any other of our public communications;

Compliance with our other corporate policies and with applicable governmental laws, rules and regulations;

The prompt internal reporting of violations of this Code, including any illegal activity, to the appropriate person or persons identified in this Code; and

Accountability for adherence to this Code.

II. CONFLICTS OF INTEREST AND CORPORATE OPPORTUNITIES

Our directors, officers and employees should not be involved in any activity that creates or gives the appearance of a conflict of interest. A "conflict of interest" exists when a person's private interest interferes in any way with the interests of the Company. A conflict situation can arise when a director, officer or employee takes actions or has interests that may make it difficult to perform his or her work for the Company objectively and effectively. Accordingly, directors, officers and employees are prohibited from taking for their own personal gain opportunities that are discovered through the use of the Company's property, information or position, without the consent of our Board of Directors.

A conflict situation may even arise when a director, officer or employee has a financial interest, including significant stock ownership, in any entity with which we do business, or provides service to or otherwise operates an outside business whose demands interfere with such person's responsibilities to us. Conflicts of interest also may arise when a director, officer or employee, or members of his or her family, receives improper personal benefits as a result of his or her position in the Company. Loans to, or guarantees of obligations of, directors, officers or employees, or their family members, by the Company or any entity with which we do business, may create conflicts of interest.

It is almost always a conflict of interest for a director, officer or employee to have other duties, responsibilities or obligations that run counter to his or her duty to the Company, such as working or providing service simultaneously for a competitor, customer, supplier or other business. The best policy is to avoid any direct or indirect business connection with the Company's customers, suppliers or competitors, or with any other outside business, except on behalf of the Company.

Directors, officers and employees should notify in writing the appropriate person or persons identified in Section VII of this Code of the existence of any actual or potential conflict of interest.

III. FAIR DEALING

We require our directors, officers and employees to deal honestly and fairly with, and respect the rights of, our customers, suppliers, competitors, employees and other third parties. Stealing proprietary information, possessing trade secret information that was obtained without the owner's consent or inducing such disclosures by past or present employees of other companies is prohibited. Each director, officer and employee should endeavor to make our contracts, advertising, literature and other public statements clear and precise and to eliminate any misstatement of fact or misleading impressions. No director, officer or employee should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unfair-dealing practice.

No bribes, kickbacks or any other form of improper payment, direct or indirect, should ever be offered, given, provided or accepted by any director, officer or employee, their family members or agents. In addition, no gifts, favors or business entertainment should ever be offered, given, provided or accepted by any director, officer or employee, their family members or agents, unless it: (1) is not a cash gift; (2) is consistent with customary business practices; (3) is of nominal value; (4) cannot be construed as a bribe or payoff; and (5) does not otherwise violate our corporate policies or any laws or regulations.

IV. RECORD-KEEPING AND PUBLIC DISCLOSURES

We require honest and accurate recording and reporting of information. All of our books, records, accounts and financial statements must be maintained in reasonable detail, accurately and fairly reflect our transactions, not contain false or misleading entries, comply with generally accepted accounting principles at all times and conform both to applicable legal requirements and to our system of internal accounting controls. Unrecorded or "off the books" funds or assets should not be maintained unless permitted by applicable law or regulation.

We maintain a system of internal accounting controls that will provide reasonable assurances to our management that all transactions are properly recorded and that material information about the Company is made known to management, particularly during the periods in which our periodic reports are being prepared. We expect our directors, officers and employees to notify in writing our Chief Financial Officer of any: (1) material information or unreported transactions that affect the disclosures made in our public filings; (2) information concerning significant deficiencies and material weaknesses in the design or operation of our internal control over financial reporting which are reasonably likely to adversely affect our ability to record, process, summarize and report financial information; and (3) fraud, whether or not material, that involves management or other employees who have a significant role in our internal control over financial reporting.

Directors, officers and employees should avoid exaggeration, derogatory remarks, guesswork, and inappropriate characterizations of people and companies in their e-mail, correspondence, internal memos, reports and other records and communications, as these things often become public and can be easily misunderstood. Records always should be retained or destroyed according to our record retention policies. No director, officer or employee should communicate to the public any nonpublic information except through our Chief Executive Officer or Chief Financial Officer.

V. COMPLIANCE WITH LAWS AND CORPORATE POLICIES

Our corporate policies have been created to ensure that our directors, officers and employees comply with applicable laws and governmental regulations. We expect our directors, officers and employees to respect and obey the law, both in letter and spirit. Reading and understanding our general corporate policies is a good start to learning some of the laws, rules and regulations that govern our lives.

By following these policies, our directors, officers and employees can fulfill our commitments to, among other things: (1) maintaining a safe and healthy work environment; (2) promoting a workplace that is free from discrimination or harassment based on race, color, religion, sex, age, national origin, disability or other factors that are unrelated to our business interests; (3) supporting fair competition and laws prohibiting restraints of trade and other unfair trade practices; (4) conducting our activities in full compliance with all applicable environmental laws; (5) keeping the political activities of our directors, officers and employees separate from our business; (6) prohibiting any direct or indirect illegal payments, gifts, favors or gratuities to any government officials, candidates or political parties; (7) prohibiting the unauthorized use, reproduction, or distribution of any third party's trade secrets, copyrighted information or confidential information; (8) prohibiting the sale or export, either directly or through our representatives, of our products to countries where technology related goods such as ours may not be sold; and (9) complying with all applicable state and federal securities laws.

Our directors, officers and employees are prohibited from trading our securities while in possession of material, nonpublic ("inside") information about the Company. Our Insider Trading Policy describes the nature of inside information and the related restrictions on trading.

We encourage our directors, officers and employees to seek advice regarding the details of the policies, laws, rules and regulations with which they must comply, by submitting a written request to our Director of Legal Services.

VI. CONFIDENTIALITY AND CORPORATE ASSETS

Our directors, officers and employees are entrusted with our confidential information and with the confidential information of our suppliers, customers or other business partners. This information may include without limitation: (1) trade secrets, patents, trademarks, copyrights and other proprietary information and ideas; (2) technical or scientific information about current and future products, services or research; (3) business, marketing or service plans or projections; (4) earnings and other internal financial data; (5) personnel information; (6) supply and customer lists; and (7) other non-public information that, if disclosed, might be of use to our competitors, or harmful to our suppliers, customers or other business partners. This information is our property, or the property of our suppliers, customers or business partners, and in many cases was developed at great expense. Our directors, officers and employees must not discuss or disclose confidential information with, in the presence of or to any unauthorized persons, including family members and friends, and must not use confidential information or other Company property or resources for personal gain, for the personal benefit of anyone else or for anything other than our legitimate business purposes.

These obligations are fully described in our Confidentiality/Non-Solicitation Agreement that we require every officer and employee to execute upon commencement of service to the Company.

VII. REPORTING AND CONSEQUENCES OF VIOLATIONS

Reporting Violations and Asking Questions
We hold all directors, officers and employees individually responsible for carrying out and monitoring compliance with this Code. Directors and officers should immediately report in writing any known or suspected illegal or unethical behavior to the Chair of our Audit Committee. Employees who are not directors or officers should immediately report in writing any known or suspected illegal or unethical behavior to their Regional Vice President, our Director of Legal Services or the Chair of our Audit Committee.

When in doubt, we encourage directors, officers and employees to seek counseling about the best course of action to take in any particular situation. Directors, officers and employees may contact our Director of Legal Services in writing with any questions or concerns about this Code or a business practice. If your complaint or question concerns accounting, internal accounting controls or auditing matters, or financial fraud, securities fraud or other securities law violations, and you wish to submit these complaints, concerns or questions anonymously, you may do so by following the procedures set forth in our Policy Regarding Accounting and Auditing Matters (see Policy 112).

If anyone feels uncomfortable reporting potential or actual violations to the person or persons identified in this Code, he or she may instead report those matters in writing to any member of our Audit Committee or by contacting our Ethics Hotline at 1-844-201-9818 or www.corvel.ethicspoint.comSuch member will identify and forward the violation report to the appropriate person or persons, not involved in the matter giving rise to the violation, who have sufficient status and authority within the Company to adequately deal with the violator of the Code. The names, addresses and telephone numbers of these individuals are listed at the end of our Policy regarding Accounting and Auditing Matters (see Policy 202). Any questions or reported violations will be addressed immediately and taken seriously.

Investigations and Non-Retaliation
The person or persons to whom a potential or actual violation is reported or forwarded will promptly investigate any such violation and will oversee an appropriate response, including corrective action and preventative measures, involving the Chair of our Audit Committee or Chief Executive Officer when required. All reports will be treated confidentially to every extent possible.

It is our policy to not allow reprisal or retaliation of any kind against a director, officer or employee who acts in good faith in reporting any known or suspected illegal or unethical behavior, or who asks any questions regarding this Code or appropriate actions in light of the Code. We do, however, expect all directors, officers and employees to fully cooperate in internal investigations of misconduct under this Code.

Consequences of a Violation
Directors, officers and employees who violate any laws, governmental regulations, or any provisions of this Code will face appropriate, case-specific disciplinary action, which may include demotion or immediate discharge. Any director, officer or employee who engages in illegal activity will be reported to the appropriate governmental authorities.

Administration
Our Board of Directors and Audit Committee have established the standards of business conduct contained in this Code and generally oversee compliance with this Code. Our Board of Directors and Audit Committee also are responsible for updating these standards as they deem appropriate to reflect changes in the legal and regulatory framework applicable to the Company, the business practices within our industry, our own business practices and the prevailing ethical standards of the communities in which we operate. Our Corporate Governance Committee will oversee the procedures designed to implement this Code to ensure that they are operating effectively.

Training on this Code will be included in the orientation of new employees and provided to existing directors, officers and employees on an on-going basis. To ensure familiarity with the Code, directors, officers and employees will be asked to read the Code and sign the Compliance Certificate annually.

VIII. CHANGES IN OR WAIVERS OF THE CODE

Any approval by the Company of a material departure from any provision of this Code, or any failure by the Company to take action within a reasonable period of time regarding a material departure from any provision of this Code that has been made known to an executive officer, is considered to be a waiver of this Code. Any change in or waiver of this Code for directors or officers (including our president, principal executive officer, principal financial officer, principal accounting officer or controller, or persons performing similar functions, any vice-president in charge of a principal business unit, division or function, or any other officer who performs a policy-making function) may be made only by the Company's Board of Directors, and the fact of and reasons for such change or waiver must be publicly disclosed in a Form 8-K filed by the Company with the Securities and Exchange Commission within four business days of such change or waiver. No waiver shall be granted except where necessary and warranted, and where such waiver is limited and qualified so as to protect the Company to the greatest extent possible.

Privacy Policy

Effective Date: May 2018

CorVel has created this Privacy Policy in compliance with the law and in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our CorVel website, www.corvel.com (the "Site"). The terms “we” and “our” refer to CorVel and all associated companies and subsidiaries.

GENERAL DISCLOSURE

This Site is hosted in the United States and is intended for United States visitors only. If you are visiting this Site from outside of the United States, please note that by providing your information it is being transferred to, stored or processed in the United States, where our data center and servers are located and operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our web site, you understand that your information will be transferred to our facilities in the United States and to third parties with whom we may share your information.

If you are visiting this Site form outside the United States and do not wish to allow the transfer of your personal data to the United States, you should not use this Site and opt-out of the collection of cookies. View our Cookies Policy.

We take your privacy and the protection of your personal data seriously. We will only store, process and disclose your personal data where we have legitimate interest and in accordance with the law. We will make it clear when we collect personal information and will explain what we intend to do with it. We do our best to protect your privacy through the appropriate use of information security measures.

COLLECTION AND USE OF INFORMATION ON THIS SITE:

We (and our affiliates and authorized service providers) may collect, store and use:

(a) information about your visits to and use of this Site;

(b) information about any transactions carried out between you and us on or in relation to this Site, including information relating to any purchases you make of our goods or services;

(d) if you create an account with us, we may ask you for your name, age, geo-location and other demographic information, e-mail address, street address or other personal information. You may, however, visit the Site without providing that information.

We also may collect information about your computer and your visits to this Site such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this Site, to improve the Site’s usability, to provide better service, and for marketing purposes. We also use outside services such Google Analytics to gather data about our Site visitors. We may sometimes permit our authorized service providers to have access to aggregate statistics about our customers, sales, traffic patterns, usage and related information.

If you provide us with an email address, you agree that we may use that email address to send you information about CorVel, our products or services, and other promotional information.

We may share your personal information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of CorVel’s business or assets to such business entity (including due to a sale in connection with a bankruptcy). We will require any such purchaser, assignee or other successor business entity to honor the terms of this privacy statement.

We do not allow third parties to collect personally identifiable information about your online activities over time and across different web sites when you use the Site. We also will not sell personal information.

COOKIES POLICY

Our website uses first and third-party cookies for technical, analytical and advertising purposes. First party cookies refer to cookies that are set by our site, we are the only ones with access to this information. On the other hand, third party cookies or requests allow other third parties to have access to the information collected. Not all cookies are necessary to navigate this site. Cookies used for analytical and advertising purposes such as site Analytics and Advertising cookies (non-essential cookies) are not necessary to navigate our site. You have the choice not to accept or delete them anytime, and carry on browsing normally.

What are cookies and why we use them?

Cookies are files that are downloaded on your computer or mobile device when you visit certain websites. Cookies allow a website, for instance to identify a user session, recall your preferences (e.g. language), gather information about your browsing habits.

We use essential cookies for our legitimate interest in facilitating you access to and use of the website, and we ask your consent for using advertising, and analytics cookies (non-essential cookies) so we can measure how you interact with the website content. However, you can withdraw your consent at any time.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We use this information for the following purposes:

- Assisting you in navigation on the website

- Improve the functionality of the website

- System administration

- Reporting information for research purposes

- Assisting with our promotional and marketing efforts.

We also may use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. We may use the information we obtain from the cookie in the administration of this website, to improve the Site’s usability and for marketing purposes. We may also use that information to recognize your computer when you visit our Site, and to personalize our Site for you.

Cookies and information captured through this site is stored for a certain retention period, however you can eliminate these cookies any time before the expiration date.

The type of cookies we use are:

Cookie Name: Ceris.com ARRAffinity

Type of Cookie & Purpose: Ceris.com -

This cookie allows proper handling & routing of the website request from the host.

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Cookie Name: _ga, _gid

Type of Cookie & Purpose: Google.com -

These cookies allow us to measure the number of Visits to the website and hence understand the Customer’s website experience and segment visitors who are new to the site from those who are returning. This cookie tracks the visitors’ behavior such as visits and interactions with the site. The information collected is used for analytical and advertising purposes.

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Cookie Name: IDE

Type of Cookie & Purpose: Google.com -

This cookie is used by Google to understand visitors’ prior web activity.

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How to Restrict Cookies

You can adjust the settings in your browser in order to restrict or block cookies that are set by the Services (or any other site on the Internet). Your browser may include information on how to adjust your settings. Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers. This site also explains how to delete cookies from your computer.

You can control and delete these cookies through your browser settings through the following links:

- Google Chrome

- Mozilla Firefox

- Safari

- Opera

- Microsoft Internet Explorer

- Safari for iOS (iPhone and iPad)

- Chrome for Android

- Windows Phone

Or you can also use the following cookie management and disposal tool from Google Analytics by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout.

Please be aware that restricting cookies may impact the functionality of the Services. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”,” “Internet Options”,” “Privacy”,” and selecting “Block all cookies”) This will, however, have a negative impact upon the usability of many websites, including this one.

LINKING SITES

The Site contains links to other sites. CorVel is not responsible for the privacy practices or the content of such websites, including any sites that may indicate a special relationship or partnership with us (such as co-branded pages or "powered by" or "in cooperation with" relationships). We do not share information we gather with other websites or any other entities or individuals unless such sharing is approved in advance by you. Other linked sites, however, may collect personal information from you that is not subject to our control. To ensure protection of your privacy, always review the privacy policy of the sites you may visit by linking from the Site. Please note that this Privacy Policy applies only to www.corvel.com, and not to other companies' or organizations' websites to which we link.

For instance, information collected through Google Analytics is shared with Google and its partners who may combine it with other information you’ve provided to them or they’ve collected from your use of their services. This information will be stored in Google’s servers in the United States of America according to their privacy practices.

SOCIAL MEDIA

We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored or used by such third party sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the information they may be sharing. If you do not want your networking sites to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. We are not responsible for how these third party sites may use information collected from or about you.

SECURITY

CorVel employs security measures utilizing industry-standard technology to protect the loss, misuse or alteration of personal information that you disclose through the Site. Personal information is stored in a secured database and always sent via an encrypted Internet channel. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please feel free to contact us directly at privacyinquiry@corvel.com. To ensure that our employees comply with our privacy policies, we have developed a training program that provides all employees with the tools and knowledge to protect member privacy in all aspects of their work. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

DISCLOSURE OF INFORMATION

CorVel may disclose personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating any agreement with CorVel, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Site users, or anyone else that could be harmed by such activities. We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process or other law enforcement measures. CorVel may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims, and for administrative and other purposes that we deem necessary to maintain, service and improve our products and services.

RESPONSE TO “DO NOT TRACK” SIGNALS

Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, CorVel does not process or respond to “Do Not Track” signals.

CHILD ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE AND RELATED INFORMATION

The Child Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personally identifiable information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personally identifiable information through the site. If you are under the age of 18 and have already provided personally identifiable information through the site, please have your parent or guardian contact us immediately at PrivacyInquiry@CorVel.com so that we can remove such information from our files.

LIMITATIONS

We only collect the personal information necessary to fulfill the purposes identified to you prior to or at the time of collection, or any other reasonable and legitimate purposes or as required by law.

We do not use or disclose your personal information, except for the purposes for which it was collected, or new purposes to which you have consented, or as required or otherwise permitted by applicable law.

We do not, as a condition of providing services to you or on your behalf, or as an administrative or management requirement, require consent to the collection, use or disclosure of personal information beyond that reasonably required for such purposes, or to comply with its obligations under applicable law.

RETENTION OF PERSONAL INFORMATION

We may keep a record of your personal information, including correspondence or comments, in the applicable file specific to you. We will utilize, disclose, or retain your personal information for as long as necessary to fulfill the purposes for which it was collected and for legal or business requirements. We will establish minimum and maximum retention periods and procedures for maintaining and destroying your personal information. When personal information is retained to make a decision about you, we will retain such information for the period required in order to comply with our internal compliance and data retention policies.

ACCESS TO YOUR PERSONAL INFORMATION

Subject to the exceptions provided by the applicable law, we will make available to you any specific personal information about you that we have collected, utilized or disclosed, upon your written request. We will make such information available to you in a form that is generally understandable, including explaining any abbreviations or codes and using an alternative format, if required. Simply send your request for access to the Privacy Director listed below. Please be as specific as possible in your request so that we can meet the applicable time lines. CONTACT US FORM

If you are a resident of the European Economic Area (EEA) the General Data Protection Rule (GDPR) allows Data Subject rights of access, rectification, erasure, restriction, objection or portability in line with the type of services being provided and the right to lodge a complaint to your Supervisory Authority.

RESPONSE TIMES

We will make every reasonable effort to respond to each of your written requests not later than 30 days after receipt of such requests. When applicable, we will advise you in writing if we cannot meet your requests within this time limit. When applicable, you have the right to make a complaint to the appropriate privacy commission with respect to this time limit.

COSTS

We expect to provide access without charge as a general matter. However, we reserve the right to collect a reasonable charge when you request the transcription, reproduction, or transmission of such information. We will notify you, following your request for transcription, reproduction, or transmission, of the appropriate amount that will be charged. You will then have the opportunity to withdraw your request.

IDENTIFYING YOU IN CONNECTION WITH REQUESTS

We may require that you provide to us sufficient information to identify yourself before we provide information about the existence, use, or disclosure of your personal information in our possession. Any such information shall be used only for this purpose.

CONTACT

Personal information is generally located at our corporate or divisional offices in the United States. A list of corporations, divisions, subsidiaries and affiliates to which this Privacy Policy applies is available upon request. Please direct all complaints or other inquiries regarding personal information, the Privacy Policy and Cookies Policy to our Privacy Director as follows.

Mary Parrinello
Director, Privacy and Audit
CorVel Corporation
111 SW Fifth Ave., Suite 200
Portland OR 97204
PrivacyInquiry@CorVel.com.

CHANGES TO THE PRIVACY POLICY

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date on this Privacy Policy at the top of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any material change to this Privacy Policy regarding use or disclosure of personal information, we will provide advance notice on this Site. Changes will apply to information collected after the change is effective. Please check this Privacy Policy periodically for changes. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. Your use of the Site constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the Site immediately. If you have any questions about this Privacy Policy, the practices of the Site, or your dealings with the Site, you can email at PrivacyInquiry@CorVel.com.

Trademarks

CERiS owns a number of different trademarks and service marks, including words, logos, icons, and its website design. The following is a non-exhaustive list of CERiS marks, most of which are registered in the United States. The absence of a mark from this list does not constitute a waiver of CERiS rights to that designator of source.

CERIS

CERIS AND DESIGN

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844-868-0058

We Are Here To Help

844-868-0058

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